Enterprise resource planning is rarely seen as one of the more glamorous sides of modern business. However, contrary to popular belief, ERP is not just about managing your operations. While data and processes may sound boring, they define the way modern business works. In fact, there’s a good chance that data is the most valuable asset your company owns. With the right technology at your disposal, you’ll be better equipped to leverage this data to increase sales and reduce your overheads. ERP is not just about the boring side of business – it’s also a core lead generation tool and helps you to better connect with customers.
Know Who Your Customers Are
All digital processes, from online transactions to customer support requests, generate data. Making sense of this data allows you to learn more about your customers, and that’s exactly what a modern ERP solution does. An ERP suite provides a centralised database containing information about your customers, such as their purchases, the amount of revenue they generated, the number of support requests they’ve filed and more. By making this information more accessible, you’ll have everything you need to adapt future marketing and sales campaigns to better cater to the needs and habits of your customers.
Provide Better Customer Service
Poor customer support is one of the most common reasons for consumers and businesses alike to look elsewhere, particularly now that a company’s reputation is now very much at the mercy of online reviews. Great customer service, on the other hand, creates brand ambassadors who will happily spread the good word about your company, in turn leading to increased revenue. Since a cloud-based ERP solution provides a centralised database with information about everything from customers’ past purchases to what’s in stock over at the warehouse, it allows you to provide a timely service with far more effective real-time communications.
Seek Out New Market Opportunities
Without scalability, future business growth will be severely stunted by the limitations of your existing IT infrastructure. However, modern ERP systems provide an unprecedented level of scalability, since they’re not reliant upon on-premises servers and other expensive and bulky hardware. The data such a system generates, as well as the way this data is stored and accessed, allows you to quickly identify new market opportunities and proactively respond to changes in the market. A modern and flexible ERP solution also makes it easier to expand into other locations or even to other countries.
Agile Service Delivery
The agile software delivery model is all about adaptive planning, continuous improvement and evolutionary development in accordance with the release of new technologies. By their very nature, modern ERP suites are agile, since the systems are maintained and updated constantly by vendors rather than by an in-house team. As such, ERP allows for the early delivery of business value without having to worry about the unforeseen impacts of major software or hardware releases. Other advantages include greater visibility, management and control and faster recovery from failure, all of which ultimately translate into increased revenue.
You might not think of ERP as one of the more glamorous elements of business but, by making it the central lead-generation tool of your company, you’ll quickly see just how beneficial it can be as a sales engine to drive your business forward. At C24, we strive for continual improvement of your business through an agile approach to ERP. To find out more, speak to one of our experts today.