The 5 building blocks of a great customer experience


The truth about Customer Experience has a lot to do with our emotional systems. This Infograph by Forbes makes a great point:

Thanks to http://futurecmo.org/2013/10/31/definition-for-customer-experience/

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s