The Wall Street Journal just posted this article in advance of IBM’s 2Q earnings announcement tomorrow, leading with this sentence: “Technology companies have found a new customer—the marketing department.”
The story goes on to highlight the fact that marketing organizations are increasingly taking the lead in technology acquisition, and that “Companies are de-emphasising traditional productivity tools like PCs and standard business software in favor of advanced programs that help them boost revenue, for example by tracking customers across channels and better targeting offers and advertising.”
In the Journal article, author Spencer Ante points out that Gartner recently predicted by 2017, the chief marketing officer will control more technology spending than the company CIO. Gartner estimates that around a third of marketing department expense budgets is devoted to purchases such as systems to manage customer relationships, predict customer behavior, and run online storefronts, and that the global spend on marketing software already rose from $20 billion to $25 billion over the past year.
Anyway interesting video below: