Great video about Zappos, how their business model has changed over time and how they are continuing to develop.
Key areas:
- Repeat customer
- Word of mouth
- Focus on customer satisfaction
- Employee satisfaction
- It is not business as usual
Enjoy…..
How Zappos became Zappos
December 7, 2012
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Marketing, Retail IT Solutions | Tagged: Business, Business model, Customer, Customer Management, Customer satisfaction, Customer service, employee satisfaction, key areas, Tony Hsieh, Word of mouth, Zappo, Zappos | 
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Posted by david ricketts
