Great video about Zappos, how their business model has changed over time and how they are continuing to develop.
Key areas:
- Repeat customer
- Word of mouth
- Focus on customer satisfaction
- Employee satisfaction
- It is not business as usual
Enjoy…..
How Zappos became Zappos
December 7, 2012
Leave a Comment » | 
Marketing, Retail IT Solutions | Tagged: Business, Business model, Customer, Customer Management, Customer satisfaction, Customer service, employee satisfaction, key areas, Tony Hsieh, Word of mouth, Zappo, Zappos | 
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Posted by david ricketts
The Impact of Social Media in Hospitality
August 30, 2012
How Social Media is Changing Hospitality
It’s funny, as word of mouth and social media marketing continues to grow in the new era of instant review and social media hotels, amusement parks, restaurants and even the airlines have to step up their game. No longer can a server, front desk clerk or any member of an organizations service staff let their guard down.
Leave a Comment » | Application Hosting, Managed Service Hosting, Marketing | Tagged: Business, Facebook, Hospitality industry, Internet marketing, Marketing and Advertising, Social media, Social media marketing, Word of mouth | Permalink
Posted by david ricketts
