Questions that you need to ask when evaluating a backup and recovery provider

May 25, 2011

Trust that Everything Will Work Well Together

Is a stand-alone backup service provider okay for my business or do I need more integrated services?

Does the service provider offer supplementary services that may help me build an integrated data protection plan e.g. antivirus expertise, data cleaning, hardware life-cycle management, etc?

 •What priority will the service provider give my business if their other customers are hit by a data crisis at the same time e.g. a massive virus attack?

 • Do they demonstrate a high level of discipline when it comes to data protection e.g. do they support and encourage disaster Recovery Drills?

How personal is their service?

  • Too big to care about my company during a crisis?
  • Too small to respond quickly during a crisis?
  • Does the service provider care enough to appraise my existing operations and hardware as part of an overall data protection plan?

Does the vendor consider the bandwidth limitations of my ISP? Does the service provider understand my business?

• The needs of my business and how the solution must address those needs both currently and in the future.

Does the service provider fully understand:

  • The backup and recovery challenges I am now experiencing?
  • My current data volumes and growth?
  • Operating systems I currently run and how this may change in the future?
  • My Recovery Time Objectives?
  • My Recovery Point Objectives?
  • My IT staffing and competence levels?
  • How they can help me lower my operational and management costs?

•Is the vendor transparent about everything?

•Will they provide contacts so I can ask questions of their existing customers?

•Have any of their customers ever com¬plained about hidden fees or surprise charges?

•Will they allow me to see the platform storage facility and its security?

If I have customers that are dependent on my system security, will the vendor also allow them to see the platform storage facility and its security?

•My computer has been stolen. Will they and can they provide a loaner until I can replace mine?


It is not just about backups recovery is as important

May 25, 2011

Many people think the only question is

“What is the best way to make backups?”

That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Questions about recovering data are even more important and to the point:

  • Is there any doubt that what I’ve backed up can actually be restored in the event of a crisis?
  • How difficult will it be?
  • How long will it take to get everything running again?
  • How much money will I lose waiting for data to be restored? For an hour? A day? A week?
  • Will I have the right help if I need it in an emergency

Data backup is a little like buying car insurance:

Should you focus on an insurance company’s price and how easy it is to buy insurance? Or should you focus more on what might happen if you actually have an accident — when you really, really need the company’s support and a quick settlement?

Ultimately it comes down to trust. Trust in the professionalism of the people advising you on data protection. Trust in the backup and restore processes. Trust in the hardware and software.

Making the right choice is critical to your success. We have designed this resource to help you choose a cloud backup service provider that:

  • Meets your needs
  • Provides comfort in their level of support and is easy to work with
  • Uses the right technology
  • Provides value beyond the software

Backup Restore and Recovery Considerations in Virtual Environments

May 23, 2011

Great article below reference backing up virtual machines. C24 have always been known for our expertise in the delivery of business applications at speed across the globe. However, recently we have again invested significantly in our hosting infrastructure which has enabled us to now offer the solution suite for one of the worlds best back-up and recovery company’s Asigra.

The signing with Asigra again signals that C24 intends to offer only best of breed solutions. Please enjoy the article below.

It is no secret that large and small businesses alike, are rapidly adopting server virtualization in their data centers and most indications are that this trend will continue.  When architecting virtual infrastructures, one of the first issues that business face is “What should I do for backup and recovery in a virtual environment?”

The most common approach, at least when starting out, is to ignore the fact that servers are now running on Virtual Machines (VMs) and backup the servers through the guest Operating Systems (Oss) just like you do when the OS is running on a physical server.  While this approach will work, it does have some drawbacks.  This approach typically requires you to load a backup agent on the guest OS in order to backup that server.  If the server is running an application such as Exchange, SQL or SharePoint, then you need to load a separate agent for each application.  Some backup applications also require separate agents to backup the Windows System State or Services Data Base.

When you load backup agents on a physical server, these agents are processes running on the OS, which require CPU resources.  Depending upon the agents, each agent might use less than 1% of the CPU resources or more than 15%.   Regardless of the resources required by the agents, this CPU overhead usually goes unnoticed on a physical server.

However, in a virtual environment, you could easily have 10 VMs running on a single physical host.  Each VM might have several agents on the server to accommodate backing up the file system, services database and applications.   Assuming a very conservative average of two agents per VM (each using 1% of the host’s CPU cycles), in a virtual environment, you would be wasting 20% of your available CPU resources on backup agents that don’t do anything during normal business hours. 

Once businesses realize the overhead in terms of wasted CPU resources, as well as man-hours required to manage all those agents, they typically look for a solution that will allow them to back up their VMs from the physical host side.  VMWare has the largest server virtualization market share so most of the major backup applications now support backing up VMs from the VMWare host side. 

Backing up VMs from the host side has advantages over backing up servers from the guest OS side.  First, there is no need to load or manage agents on each of the guest OSs.  This saves on both CPU resources and management overhead.

The next advantage is that it is typically much faster to backup and restore VMs from the host side, since you are backing up and restoring a single large VMDK file rather than backing up and restoring thousands of small individual OS, application and data files.   In a Disaster Recovery (DR) situation, where a VM’s OS becomes corrupted and you need to restore from a backup, it is very easy to point and click, and restore that system to another VM.  The disadvantage with many backup applications is they don’t support individual file restores.  If an end user deletes a single file, you need to restore the entire VM, find the file and give it to the end user, then delete the VM. 

When moving to a virtual infrastructure, it is a good time to evaluate your current backup application and to see if it meets all your needs.  If you determine that you need to invest in a new backup solution, you will want to choose one that will meet all your needs, now and in the future.  You should look for a solution that will allow you to restore the entire VM in a DR situation or to restore applications and databases like Exchange and SQL without having to restore the entire VM.  You should also consider a solution that allows you to restore individual Exchange messages or individual SharePoint items, without having to restore the entire database.

Finally, you should seriously consider a backup recovery solution that supports both physical servers and virtual environments. And the BUR solution should support more than just VMware.   While VMware may have the lion’s share of the virtualization market share today, they are starting to face significant competition from other sources such as MS Hyper-V, XenServer and Parallels to name a few.  Whenever a technology vendor thinks that a customer has no alternatives and is locked into their solution, they have very little incentive to reduce the cost of their solution.  Bringing in an alternative virtualization solution may provide VMware an incentive to reduce their price.  But you shouldn’t have to invest time and money in a new backup solution just because you want to try an alternative to VMware.

Blog original from Scott Lakso @Asigra


C24 sets up private cloud for major UK client

May 6, 2011

C24 the application hosting and delivery specialists are pleased to announce that they have completed the build of a ‘private cloud ‘for a major UK wide client. The company which has a deep understanding of server, application delivery, virtualisation, storage, connectivity and security is very pleased with the overall solution.

Paul Hemming Managing Director C24 explains: “There is an amazing amount of noise about cloud technology, however we have created a private cloud where users are segregated securely, one that they can reach through a variety of means, one that can be audited and for which the data centre locations are known, ensuring compliance. It’s a cloud where we offer professional service level agreements and contracts are in place. The client can also decide whether they require virtual or physical hardware. We believe a totally better solution”

If anybody is interested in how C24 can help in the creation of a company wide private cloud please just drop us a line.


C24 adds second data centre

April 11, 2011

                

C24 the application delivery and Microsoft Dynamics hosting specialists are pleased to announce that they have taken space in a 2nd data centre, due to existing and new client demand for their specialist hosting services. The site situated in Banbury is to be used as a data replication and disaster recovery site for a number of existing clients.
 
C24 has experienced significant growth in the first quarter of 2011, with the business taking on 8 new clients, 4 hosting and 4 systems integration and management solutions. David Ricketts, Head of Marketing commented “we have experienced exceptional growth in the first quarter of the year and the projections for the rest of 2011 look very good. It was decided late last year that we really needed to take on space at a further data centre to address the demand for disaster recovery and data replication”.           
 

C24 adds Stead and Simpson to it’s client portfolio

April 11, 2011

Stead and Simpson part of the Shoe Zone Group, who have 228 retail outlets in the UK has announced that C24, the hosting and application delivery specialist, has won its account to host and manage its internet retail presence and website disaster recovery. The solution provided by C24 will be delivered from a tier 4 data centre and includes website hosting, back-up, disaster recovery and 24 hour support. Stead and Simpson found in C24 a partner with the experience and ethos to manage their web presence successfully with maximum uptime.

“We are so please to add Stead and Simpson to our portfolio as it is another prestigious brand name associated with C24. This win just adds further to the credibility that we have and shows future clients that C24 are a hosting solutions company that they should seriously look at” commented David Ricketts Head Of Marketing.


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