The most popular SaaS solutions

November 15, 2012


SaaS Adoption Accelerates, Goes Global in the Enterprise

November 2, 2012

In working with manufacturers and financial services firms over the last year, one point is becoming very clear: SaaS is gaining trust as a solid alternative for global deployments across the enterprise. And this trend has been accelerating in the last six months. One case in point is a 4,000 seat SaaS CRM deployment going live in Australia, Europe, and the U.S. by December of this year.

What’s noteworthy about this shift is that just eighteen months ago an Australian-based manufacturer was only considering SaaS for on-premises enhancement of their CRM system. What changed? The European and U.S. distribution and sales offices were on nearly 40 different CRM, quoting, proposal and pricing systems. It was nearly impossible to track global opportunities.

Meanwhile business was booming in Australia and there were up-sell and cross-sell opportunities being missed in the U.S. and European-based headquarters of their prospects. The manufacturer chose to move to a global SaaS CRM solution quickly. Uniting all three divisions with a global sales strategy forced the consolidation of 40 different quoting, pricing and CRM systems in the U.S. alone. What they lost in complexity they are looking to pick up in global customer sales.

Measuring Where SaaS Is Cannibalizing On-Premise Enterprise Applications

Gartner’s Market Trends: SaaS’s Varied Levels of Cannibalization to On-Premises Applications published: 29 October 2012 breaks out the percent of SaaS revenue for ten different enterprise application categories. The greener the color the greater the adoption. As was seen with the Australian manufacturer, CRM continues dominate this trend of SaaS cannibalizing on-premise enterprise applications.

Additional take-aways from this report include the following:

  • Perceived lower Total Cost of Ownership (TCO) continues to be the dominant reason enterprises are considering SaaS adoption, with 50% of respondents in 2012 mentioning this as the primary factor in their decision.
  • CRM is leading all other enterprise application areas in net new deployments according to the Gartner study, with the majority of on-premise replacements being in North America and Europe.
  • Gartner projects that by 2016 more than 50% of CRM software revenue will be delivered by SaaS. As of 2011, 35% of CRM software was delivered on the SaaS platform. Gartner expects to see SaaS-based CRM grow at three time the rate of on-premise applications.
  • 95% of Web analytics functions are delivered via the SaaS model whereas only 40% of sales use cloud today according to the findings of this study.
  • The highest adoption rates of SaaS-based applications include sales, customer service, social CRM and marketing automation.
  • SaaS-based ERP will continued to be a small percentage of the total market, attaining 10% cannibalization by 2012. Forrester has consistently said this is 13%, growing to 16% by 2015.
  • Office suites and digital content creation (DCC) will attain compound annual growth rates (CAGR) of 40.7% and a 32.2% respectively from 2011 through 2016. Gartner is making the assumption consumers and small businesses will continue be the major forces for Web-based office suites through 2013.
  • The four reasons why companies don’t choose SaaS include uncertainty if it is the right deployment option (36%), satisfaction with existing on-premise applications (30%), no further requirements (33%) and locked into their current solution with expensive contractual requirements (14%).

Bottom Line: Enterprises and their need to compete with greater accuracy and speed are driving the cannibalization of on-premise applications faster than many anticipated; enterprise software vendors need to step up and get in front of this if they are going to retain their greatest sources of revenue.

Source: Market Trends: SaaS’s Varied Levels of Cannibalization to On-Premises Applications Published: 29 October 2012 written by Chad Eschinger, Joanne M. Correia, Yanna Dharmasthira, Tom Eid, Chris Pang, Dan Sommer, Hai Hong Swinehart and Laurie F. Wurster


Overview on Microsoft Dynamics ERP

September 24, 2012

Microsoft Dynamics ERP caters to a variety of industries. From solution providers and system integrators developing add-on to various medium to large scale business challenges across geographies. Microsoft Dynamics ERP family allows localization on result orientated process functionalities, as to provide industry specific solutions. Industry applications for Dynamics ERP include, but not limited to:

  • Construction
  • Distribution
  • Education
  • Financial services
  • Government
  • Healthcare
  • Manufacturing
  • Not for profit
  • Professional services
  • Retail

Microsoft Dynamics ERP comprises four primary products: Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics NAV, and Microsoft Dynamics SL.

Enhanced with fully customizable mobile ERP client synchronized (offline capability) with Microsoft Dynamics ERP (NAV, AX and GP) for Smartphone and Tablets ranging from Windows phone, iPhone, iPad, and Android devices.

Microsoft Dynamics AX is designed to help organizations do business across locations and countries by standardizing processes and helping to simplify compliance. Typically medium to large multi-geography retail, franchises are big on AX Retail Management System covering POS to back office processing. The latest version being Microsoft Dynamics AX 2012. The key functional areas, including:

  • Financial management
  • Business intelligence and reporting
  • Sales and marketing
  • Procurement and sourcing
  • Supply chain management
  • Warehouse management
  • Project management and accounting
  • Human capital management
  • Global risk and compliance
  • Environmental sustainability
  • Country-specific capabilities

Microsoft Dynamics GP is a mid-market business accounting software can help companies adapt to new opportunities and growth by managing changing markets, enabling unique business requirements, and connecting business processes across the organization. The latest version is Microsoft Dynamics GP 2010 R2 (version 11.0). The key functional areas, including:

  • Financial management
  • Business intelligence and reporting
  • Supply chain management
  • Human resources and payroll management
  • Manufacturing
  • Project management
  • Services management

Next release Microsoft Dynamics GP 2013. 

Microsoft Dynamics NAV (formerly Navision) is designed to help organizations streamline specialized and industry-specific business processes. The latest version is Microsoft Dynamics NAV 2009 R2. Microsoft Dynamics NAV delivers integrated functionality to provide support for:

Next release Microsoft Dynamics NAV 2013 Beta available.

Microsoft Dynamics SL provides Service management ERP project functionality to assist professional services, government, construction, and distribution industries with the features they need to better manage their projects. The latest version is Microsoft Dynamics SL 7.0. The key functional areas, including:

  • Services management
  • Project management
  • Accounting and financial management
  • Business intelligence and reporting

Microsoft Dynamics C5 is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, supply chains, analytics and electronic commerce for small and medium-sized enterprises. Value-added resellers (VAR) as well as customers can have full access to the business logic source code, and it has a reputation as being easy to customize. The latest version is Microsoft Dynamics C5 2012

C24 are a specialists Microsoft Dynamics hosting company, working with some of the UK’s leading Dynamics developers and end users. For more information please visit http://www.c24.c0.uk


Why Predictive Analytics Will Transform B2B Sales & Marketing Execution

September 12, 2012

Consumer marketers have become adept at driving revenue based on predictive analytics. Potential customers are routinely scored on a wide variety of attributes from lifestyle to promotion receptiveness.  These scores allow consumers to be  segmented into groups based on shared interests, purchase likelihood, and total buying power. By starting with highly differentiated segments, marketers can design programs that are highly relevant and effective.

This is not the way that B2B sales and marketing works in most organizations today.

Yet, B2B is a ripe environment for predictive analytics: selling costs are high, sales probability is low, and resources are very expensive. While the language of B2B marketing and sales is full of references to probability — customer funnels, response rates, conversion rates, close rates, call-to-close ratios — it’s rare to see B2B organizations leverage prospect and customer data to score customer attributes, build discrete segments, and allocate resources to maximize the conversion and revenue.

But all of this is about to change. Over the next five years, common consumer marketing techniques will find a happy home in many B2B marketing and sales organizations.

Here are 6 reasons why:

  • Electronic sales processes are creating massive amounts of useful data: Today, B2B buyers spend more time interacting with companies online than they do with sales people in person or over the phone. For every successful sales call they attend, a typical prospect may spend hours interacting with content, reading forums and blogs, and testing sample products. In today’s world, every buyer action leaves a trail of digital clues that signal their context, needs, purpose, and intent.
  • Prospect attributes can be easily deduced from observable data:Most B2B organizations with CRM and content marketing capabilities have enough data to score prospects on purchase probability, likely problems or interests, and potential solution needs.
  • Relevancy matters: Even as the typical portfolio of products and solutions becomes more varied and complex, B2B sales and marketing messages tend to be narrow and simplistic. The patterns that work most consistently are destined to be forever repeated. For prospects, this means that they are often hit with messages and a pitch that ignore the nuance of their particular needs and segmentation. For many prospects, this is a turn-off that is difficult to reverse.
  • Sales & marketing funnels are based on probability: Typically, 2% of targets respond to a marketing campaign, 60% of leads are accepted by sales, 50% of accepted leads become opportunities, and 25% of opportunities close. When you look at the full marketing and sales funnel, a pathetic 1:667 targets becomes a closed deal. Using predictive analytics to improve any stage of the funnel has the potential to create incredible value.
  • Sales resources are expensive and easily tiered: It’s not uncommon to see a three-tier sales model with tele-prospecting/demand generation representatives, inside sales, and field sales. Typically, these teams are divided with the goal of aligning the highest cost resources to the highest value opportunities. Unfortunately, the allocation of accounts is typically very crude with simplistic measures like revenue or employee count determining which accounts go to a particular team. By using predictive analytics to allocate resources based on real-world potential, sales teams could increase revenues while reducing the cost of sales.
  • Marketing programs vary greatly in expense and effectiveness:If you have a stalled prospect that you want to move, a marketer has many choices. They could send an email, send a direct mail, invite them to an educational seminar, or bring them to a hospitality event. The continuum of marketing costs ranges from pennies to hundreds of dollars with corresponding variations in conversion rates. To maximize impact, marketers should save the big dollar investments for the highest probability and highest value segments. To do this, however, marketers need to use predictive analytics to score prospects based on their probability of purchase, their potential buying power, and the likely impact of a particular program or technique.

While smart organizations are beginning to put the foundation in place to better leverage data in the marketing and sales process, real obstacles still exist to efficient use of predictive science in most B2B organizations. First of all, one legacy of sales-sourced CRM data is a mess of information that is inconsistent and difficult to leverage. Second, the new art of data-driven marketing and sales requires a new set of skills that are hard to find in most B2B organizations.

But most critically, it’s hard to change both structure and behavior. The better use of data in the sales and marketing process requires changes to the way that people sell, the way that leads and accounts are allocated to sales people and territories, and the way that performance is measured. These type of changes can take a long time.

But with the current B2B shotgun marketing and sales techniques working just 1 out 667 times, the upside of change is immense.

Thanks to Paul J. D’Arcy is a CMO, entrepreneur, and writer based in Austin, Texas


Top business drivers for ERP / BI connection

July 24, 2012

Top business drivers impacting ERP strategies:

- must reduce costs

- need to improve customer experience

- need to manage growth expectations

- interoperability issues across locations

- need to improve customer response time

 

Top requirements behind BI deployments:

- improve speed of access to relevant business data

- address data related to more areas of the business

- provide BI capability to more end users

- complete BI deployments faster

- expand BI access to external users

 

Top ERP implementation strategies:

- streamline and accelerate business processes

- standardise business processes

- provide visibility across functions and departments

- modernise technology infrastructure and applications

- optimise the use of current capacity

 

Top strategic actions for BI:

- improve ease of use of BI solution

- invest in technology to automate BI deployment

- deploy BI enterprise-wide

- establish BI access for external stakeholders

 

Best-in-class knowledge management capabilities:

- automation of report generation and delivery to end-users

- ability to monitor usage levels of the BI system

To achieve best-in-class performance, companies must:

- take an integrated approach to ERP and BI projects

- create cross-functional teams for implementation and continuous improvement of ERP; use BI to extract intelligence at each step

- take an exception management approach; use BI, workflow, and event management to manage alerts and notifications


Top 10 Reasons for Choosing Microsoft Dynamics GP

May 23, 2012

Microsoft Dynamics® GP is a comprehensive ERP solution that goes beyond basic business management and reporting to help your people—and your organization—work at peak performance. Designed for rapid implementation and ease of use, Microsoft Dynamics GP gives all your people fast, familiar ways to access and work with business information and processes, and it delivers ongoing innovation that can work for you now and into the future.

Download the following Top Ten PDF:

TopTenReasonstoInvestinMicrosoftDynamicsGP2010

For information about C24 and our professional Microsoft Dynamics Hosting solutions please visit our website


The Consumerisation of ERP Software – Software Advice Microsoft Dynamics

May 23, 2012

Derek Singleton, at Software Advice, got to have had a short meeting with Christian Pedersen, Microsoft’s General Manager of Enterprise Applications and Services on the topic of how IT consumerisation affects Enterprise Resource Planning (ERP) software in general and what Microsoft’s plans are on it’s own line of products, that is Microsoft Dynamics (GP, AX, NAV, SL & CRM).

For information about C24 and our professional Microsoft Dynamics Hosting solutions please visit our website

 


Chief Marketing Officers need to look at the data explosion

October 13, 2011

IBM CMO Study (by IBMIBV)

IBM releases its inaugural 2011 Global Chief Marketing Officer Study with insights from 1,734 CMOs, spanning 19 industries and 64 countries. How prepared are CMOs to manage the data explosion, social media, and the growth of channel and device choices?

To download a copy of the study visit http://www.ibm.com/cmostudy


C24 the company you can depend on.

July 25, 2011

Over the last 24 months C24 has only ‘lost’ one client and that was due to them going into administration. Everybody knows that the last 18 months and potentially the next have been the worst trading conditions we have seen in decades. However C24 have grown from strength to strength in terms of revenue, profit, customer acquisition and customer retention.

And you may ask the reason?

Well as an organisation we have built on a number of strengths but the main one is that we are dependable. One client stated “we are buying peace of mind. I could give it to someone cheaper, and then either manage it myself or have to worry they might fail. I can trust C24 to take care of it and I can then focus on what matters most to my business.”  This is just one client but you could ask anyone of one of our clients and we believe that they would say the same.

Dependability is sadly lacking in service industries and especially in ours, however it is not just a one way street. We have to make sure that our employees are dependable and as important our suppliers, it only takes a few issues and all of a sudden we could have a problem.  

We always attempt to do what we have promised, however life is hard and we have to work in situations that sometimes are very taxing, so we always look to face any issues head on and tell our clients at any stage if we believe there are going to be problems, which thankfully is relatively rare.

There are other areas within a business that are important, creativity, knowledge, pricing etc but we believe that the success of C24 is a combination of these plus dependability because without this we would be having to replace lost clients continuously.


Consolidation Versus Innovation

May 12, 2011

Consolidation Versus Innovation So what happens when a new innovative product starts to get some traction in the market?

 Does it get supported, backed and propelled into the market as the new big thing?

Does it get plagiarised and belittled by competitors as being lightweight and technically immature?

Do the competitors go head on and try to bury it under the corporate weight of their huge marketing machine?

“Usually all but the former, and when the innovation still has legs and can’t be buried it’s move to phase 2.”

Buy the company, it’s technology and most importantly it’s customer base and then either bury the product or mothball it for a couple of years whilst the company thinks about what to do next. So where am I heading with this?

As the MD of an innovative and forward thinking company specialising in Business Intelligence, we obviously compete against all sorts of different companies and technologies. The market is in constant consolidation mode, no more so than when new clients are harder to find and organic growth all the more difficult to generate. The innovative products get snaffled up by the biggest BI providers, and the BI providers are being absorbed by the “even bigger”, ERP providers.

We are generating the BI Red Giants of the 21st century that absorb all that there is around them until they eventually implode on themselves and shrink down to virtually nothing. I see clever products, either disappearing from trace or losing their identity and their Raison d’être and becoming just another BI tool.

Right now with my eye on social media and the impact this is having on CRM and its potential to influence the roadmaps of the newest search based BI innovations, I can see just how many innovative products are out there and yet so few of them are becoming mainstream. The legacy suppliers continue to influence what people are buying and are depriving businesses and users from getting access to something that offers real value and differentiation, which for me, is where the real innovation is.

What do we do differently from everyone else that helps customers gain competitive advantage?

At http://www.connexica.com we use search technology to simplify the process of querying and analysing data. By making the process of joining up data as simple as you could make it and the process of getting the data out even simpler, we make everyone in the business able to get at information important to them without having to involve the IT department.

We have a roadmap that is based on what’s happening now rather than one drawn up 2 years ago, as we have quarterly major releases not annual or bi-annual. Some of the bigger boys would look at what we do and say to potential clients: “ahhh but they don’t do X, Y, and Z and don’t turn over billions of dollars a year…” …which roughly translates to “ahhh but you don’t need an army of staff to run this system and implementation is only 2 weeks not a year and don’t expect your supplier to pass you onto a call center in another continent to sit on your support calls…”

We are not alone; there are lots of innovators out there driving technology forward based on the latest social and technological buzz but what we have is better than the big boys and we’re determined to keep it that way.

Wed, 04/05/2011 – 10:38 — Richard Lewis


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