Questions that you need to ask when evaluating a backup and recovery provider

May 25, 2011

Trust that Everything Will Work Well Together

Is a stand-alone backup service provider okay for my business or do I need more integrated services?

Does the service provider offer supplementary services that may help me build an integrated data protection plan e.g. antivirus expertise, data cleaning, hardware life-cycle management, etc?

 •What priority will the service provider give my business if their other customers are hit by a data crisis at the same time e.g. a massive virus attack?

 • Do they demonstrate a high level of discipline when it comes to data protection e.g. do they support and encourage disaster Recovery Drills?

How personal is their service?

  • Too big to care about my company during a crisis?
  • Too small to respond quickly during a crisis?
  • Does the service provider care enough to appraise my existing operations and hardware as part of an overall data protection plan?

Does the vendor consider the bandwidth limitations of my ISP? Does the service provider understand my business?

• The needs of my business and how the solution must address those needs both currently and in the future.

Does the service provider fully understand:

  • The backup and recovery challenges I am now experiencing?
  • My current data volumes and growth?
  • Operating systems I currently run and how this may change in the future?
  • My Recovery Time Objectives?
  • My Recovery Point Objectives?
  • My IT staffing and competence levels?
  • How they can help me lower my operational and management costs?

•Is the vendor transparent about everything?

•Will they provide contacts so I can ask questions of their existing customers?

•Have any of their customers ever com¬plained about hidden fees or surprise charges?

•Will they allow me to see the platform storage facility and its security?

If I have customers that are dependent on my system security, will the vendor also allow them to see the platform storage facility and its security?

•My computer has been stolen. Will they and can they provide a loaner until I can replace mine?


It is not just about backups recovery is as important

May 25, 2011

Many people think the only question is

“What is the best way to make backups?”

That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Questions about recovering data are even more important and to the point:

  • Is there any doubt that what I’ve backed up can actually be restored in the event of a crisis?
  • How difficult will it be?
  • How long will it take to get everything running again?
  • How much money will I lose waiting for data to be restored? For an hour? A day? A week?
  • Will I have the right help if I need it in an emergency

Data backup is a little like buying car insurance:

Should you focus on an insurance company’s price and how easy it is to buy insurance? Or should you focus more on what might happen if you actually have an accident — when you really, really need the company’s support and a quick settlement?

Ultimately it comes down to trust. Trust in the professionalism of the people advising you on data protection. Trust in the backup and restore processes. Trust in the hardware and software.

Making the right choice is critical to your success. We have designed this resource to help you choose a cloud backup service provider that:

  • Meets your needs
  • Provides comfort in their level of support and is easy to work with
  • Uses the right technology
  • Provides value beyond the software

Bi24 – How to identify your top 10 clients by year

May 25, 2011

C24 have a remarkable business intelligence solution that is powered by the clever guys at Connexica. The solution is really flexible and can be delivered via the cloud or premise. We have a series of videos that are on our YouTube channel, but for interest i have attached the first in the series below.

If you have any questions, queries about the solution please drop me a line  dricketts@c24.co.uk


Backup Restore and Recovery Considerations in Virtual Environments

May 23, 2011

Great article below reference backing up virtual machines. C24 have always been known for our expertise in the delivery of business applications at speed across the globe. However, recently we have again invested significantly in our hosting infrastructure which has enabled us to now offer the solution suite for one of the worlds best back-up and recovery company’s Asigra.

The signing with Asigra again signals that C24 intends to offer only best of breed solutions. Please enjoy the article below.

It is no secret that large and small businesses alike, are rapidly adopting server virtualization in their data centers and most indications are that this trend will continue.  When architecting virtual infrastructures, one of the first issues that business face is “What should I do for backup and recovery in a virtual environment?”

The most common approach, at least when starting out, is to ignore the fact that servers are now running on Virtual Machines (VMs) and backup the servers through the guest Operating Systems (Oss) just like you do when the OS is running on a physical server.  While this approach will work, it does have some drawbacks.  This approach typically requires you to load a backup agent on the guest OS in order to backup that server.  If the server is running an application such as Exchange, SQL or SharePoint, then you need to load a separate agent for each application.  Some backup applications also require separate agents to backup the Windows System State or Services Data Base.

When you load backup agents on a physical server, these agents are processes running on the OS, which require CPU resources.  Depending upon the agents, each agent might use less than 1% of the CPU resources or more than 15%.   Regardless of the resources required by the agents, this CPU overhead usually goes unnoticed on a physical server.

However, in a virtual environment, you could easily have 10 VMs running on a single physical host.  Each VM might have several agents on the server to accommodate backing up the file system, services database and applications.   Assuming a very conservative average of two agents per VM (each using 1% of the host’s CPU cycles), in a virtual environment, you would be wasting 20% of your available CPU resources on backup agents that don’t do anything during normal business hours. 

Once businesses realize the overhead in terms of wasted CPU resources, as well as man-hours required to manage all those agents, they typically look for a solution that will allow them to back up their VMs from the physical host side.  VMWare has the largest server virtualization market share so most of the major backup applications now support backing up VMs from the VMWare host side. 

Backing up VMs from the host side has advantages over backing up servers from the guest OS side.  First, there is no need to load or manage agents on each of the guest OSs.  This saves on both CPU resources and management overhead.

The next advantage is that it is typically much faster to backup and restore VMs from the host side, since you are backing up and restoring a single large VMDK file rather than backing up and restoring thousands of small individual OS, application and data files.   In a Disaster Recovery (DR) situation, where a VM’s OS becomes corrupted and you need to restore from a backup, it is very easy to point and click, and restore that system to another VM.  The disadvantage with many backup applications is they don’t support individual file restores.  If an end user deletes a single file, you need to restore the entire VM, find the file and give it to the end user, then delete the VM. 

When moving to a virtual infrastructure, it is a good time to evaluate your current backup application and to see if it meets all your needs.  If you determine that you need to invest in a new backup solution, you will want to choose one that will meet all your needs, now and in the future.  You should look for a solution that will allow you to restore the entire VM in a DR situation or to restore applications and databases like Exchange and SQL without having to restore the entire VM.  You should also consider a solution that allows you to restore individual Exchange messages or individual SharePoint items, without having to restore the entire database.

Finally, you should seriously consider a backup recovery solution that supports both physical servers and virtual environments. And the BUR solution should support more than just VMware.   While VMware may have the lion’s share of the virtualization market share today, they are starting to face significant competition from other sources such as MS Hyper-V, XenServer and Parallels to name a few.  Whenever a technology vendor thinks that a customer has no alternatives and is locked into their solution, they have very little incentive to reduce the cost of their solution.  Bringing in an alternative virtualization solution may provide VMware an incentive to reduce their price.  But you shouldn’t have to invest time and money in a new backup solution just because you want to try an alternative to VMware.

Blog original from Scott Lakso @Asigra


Panning for Gold with your Water Wings on

May 19, 2011

Who would have imagined 20 years ago that the cyber airwaves would be jam packed with chaotic social chatter? That people would be sharing everything about everything with everyone, in real time?

Through our constant Tweeting, Blogging, Face-booking, You-Tubing, Skyping, Linking-in, Instant Messaging and general need to communicate on a micro and global level our lives have changed forever.

On a social level it’s liberating and on a business level it’s empowering. The world has shrunk. Everyone can contact anyone at any time and more or less for free. Wow! So out of this plethora of data, companies are looking at new ways of harvesting the information.

How do you pick out the most relevant sound bites, trends and ultimately opportunities to help turn thattorrent of data into gold?

The opportunity to develop the killer App for social media is there for us all to see. For software developers this is the equivalent of the Californian Gold Rush. The new 49’ers are entrepreneurial start-ups, media junkies and chancers who are dipping their toes into the social media maelstrom. The problem is that the data has been super sized.

It’s not a case of panning for information gold in a slow running river or stream but casting your net into a Tsunami of data. Pack your water wings and hold on tight because to get something “really” useful out of this lot is going to take a lot of sampling, a lot of bandwidth and a whole lot of imagination.

I’ve been looking around at some of the new applications and services that are being launched on an almost daily basis. I’ve been tweeting and listening to the social chatter and adding a bit of my own. I’ve been watching closely what the BI providers are doing and how they are looking to integrate with social media. I’ve been watching what the big database boys are doing to scale their databases to support “big data” and doing the same our selves with our search technology.

There is so much going on in the BI world because the data landscape has changed forever. What legacy BI products have done for the last 30+ years has not changed very much because the data environment (capture and storage) up until recent years had changed very little.

The explosion of data over the last few years has been a “game changer” for any supplier who claims to offer any enterprise a holistic view of relevant data. These are challenging but exciting times in the world of BI and Social Media so start panning for gold and prepare to get very wet!

Thu, 19/05/2011 – 12:27 — Richard Lewis .


Great video for Varonis and Data-advantage for Microsoft Exchange

May 16, 2011

The Challenge

Microsoft Exchange installations containing huge amounts of semi-structured data can present immense protection and management challenges:

  • Permissions: Determining who has access to Exchange mailboxes and public folders, including shared and delegated mailbox permissions.
  • Access Auditing: IT can’t answer pressing questions like, “Who accessed my email or calendar?” or “Who sent email on my behalf?”
  • Data Ownership: IT can’t reliably identify business owners of public folder data, and even some mailboxes.
  • Operational: Manual permissions and group changes are untested and unreliable.
  • High Risk: Stale, excess permissions are rarely revoked. Data open to the Anonymous group can be difficult to identify and remediate. Critical data is exposed.

The Varonis Solution

Varonis® DatAdvantage® addresses these challenges by aggregating Active Directory user and group details, ACL information and all data access events—without requiring native OS auditing—to build a complete picture of who can and who is accessing data, and who should have their access revoked. It also leads IT to rightful data owners, so the right people can ensure appropriate access and usage.

“With Varonis® DatAdvantage® for Exchange, we have significantly reduced our Exchange access and data management workload for tasks that we do many times every day. We now have a single console with a complete map to our ever-growing Exchange environment that has enabled our staff to identify and proactively manage and protect Exchange data.” – Bernard Besohe
Publications Office of the European Union

Topshop’s Augmented Reality Fitting Room Uses Kinect Hack. Could possible be a good hosted solution.

May 13, 2011

Microsoft Kinect kiosk at Game Design Expo 2011

Image by vancouverfilmschool via Flickr

Spotted this video on the excellent psfk.com website. The solution is a hack of the Microsoft Kinect product but works really well in a retail environment. We at C24 feel it really engages the client in the retail experience but could be taken a few steps further by adding Facebook likes and possible the option of being able to tag and scan for viewing at home.

All in all the concept is really fun and will stop you have to keep trying multiple outfits in the hope you will find something that you look  good in.


Consolidation Versus Innovation

May 12, 2011

Consolidation Versus Innovation So what happens when a new innovative product starts to get some traction in the market?

 Does it get supported, backed and propelled into the market as the new big thing?

Does it get plagiarised and belittled by competitors as being lightweight and technically immature?

Do the competitors go head on and try to bury it under the corporate weight of their huge marketing machine?

“Usually all but the former, and when the innovation still has legs and can’t be buried it’s move to phase 2.”

Buy the company, it’s technology and most importantly it’s customer base and then either bury the product or mothball it for a couple of years whilst the company thinks about what to do next. So where am I heading with this?

As the MD of an innovative and forward thinking company specialising in Business Intelligence, we obviously compete against all sorts of different companies and technologies. The market is in constant consolidation mode, no more so than when new clients are harder to find and organic growth all the more difficult to generate. The innovative products get snaffled up by the biggest BI providers, and the BI providers are being absorbed by the “even bigger”, ERP providers.

We are generating the BI Red Giants of the 21st century that absorb all that there is around them until they eventually implode on themselves and shrink down to virtually nothing. I see clever products, either disappearing from trace or losing their identity and their Raison d’être and becoming just another BI tool.

Right now with my eye on social media and the impact this is having on CRM and its potential to influence the roadmaps of the newest search based BI innovations, I can see just how many innovative products are out there and yet so few of them are becoming mainstream. The legacy suppliers continue to influence what people are buying and are depriving businesses and users from getting access to something that offers real value and differentiation, which for me, is where the real innovation is.

What do we do differently from everyone else that helps customers gain competitive advantage?

At http://www.connexica.com we use search technology to simplify the process of querying and analysing data. By making the process of joining up data as simple as you could make it and the process of getting the data out even simpler, we make everyone in the business able to get at information important to them without having to involve the IT department.

We have a roadmap that is based on what’s happening now rather than one drawn up 2 years ago, as we have quarterly major releases not annual or bi-annual. Some of the bigger boys would look at what we do and say to potential clients: “ahhh but they don’t do X, Y, and Z and don’t turn over billions of dollars a year…” …which roughly translates to “ahhh but you don’t need an army of staff to run this system and implementation is only 2 weeks not a year and don’t expect your supplier to pass you onto a call center in another continent to sit on your support calls…”

We are not alone; there are lots of innovators out there driving technology forward based on the latest social and technological buzz but what we have is better than the big boys and we’re determined to keep it that way.

Wed, 04/05/2011 – 10:38 — Richard Lewis


Online meets offline and creates a great product

May 11, 2011

Image representing Facebook as depicted in Cru...

Image via CrunchBase

If you have time have a look at the social memories app that automatically generates a 30 page premium book based around  your Facebook updates, friends and the surrounding social interaction. We think at C24 that this would be a great idea for people to create these books at certain times in their life and build over the years a complete picture.

Anyway a great idea that can be used in a variety of different ways. Enjoy……….


C24 sets up private cloud for major UK client

May 6, 2011

C24 the application hosting and delivery specialists are pleased to announce that they have completed the build of a ‘private cloud ‘for a major UK wide client. The company which has a deep understanding of server, application delivery, virtualisation, storage, connectivity and security is very pleased with the overall solution.

Paul Hemming Managing Director C24 explains: “There is an amazing amount of noise about cloud technology, however we have created a private cloud where users are segregated securely, one that they can reach through a variety of means, one that can be audited and for which the data centre locations are known, ensuring compliance. It’s a cloud where we offer professional service level agreements and contracts are in place. The client can also decide whether they require virtual or physical hardware. We believe a totally better solution”

If anybody is interested in how C24 can help in the creation of a company wide private cloud please just drop us a line.


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